Your boarding pass is sufficient documentation


The European Court of Justice has just ruled that it is sufficient to present your boarding pass to claim flight compensation.

The ruling states that passengers who are in possession of a boarding pass “are deemed to have a ‘confirmed reservation’ within the meaning of Article 2(g) of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to air passengers in the event of denied boarding and of cancellation or long delay of flights.”

The case concerns passengers who purchased a charter flight to Tenerife (Spain) and were delayed for more than 22 hours on their return flight.

When the passengers claimed flight compensation from the airline, the airline denied the claim as the passengers no longer had their flight tickets (but only their boarding passes).

The European Court of Justice has now ruled that the airline cannot require you to provide your flight ticket when you claim flight compensation – your boarding pass is sufficient proof that you had a ticket for the flight.

What our customers say

Safe helpSafe to get help from a lawyer. Got compensation and compensation for new airline tickets. Highly recommended 🙂   Christina
Christina
Compensated customer
Case won against RyanairOur flight from London was canceled and Ryanair never responded when we wrote to them. The airline lawyer took them to court and we won the case. Thank you, we couldn’t have done it without your help.
Alice og Svend-Erik
Compensated customer
Great legal adviceVery professional and knowledgeable legal help and easy to get help from there. The case was handled properly from start to finish.
Michela Lykke Juul Tyron
Compensated customer
Really good serviceGreat service from start to finish. For me, it was a huge help. I would probably like to be able to do it myself, but it’s great that money just comes into my account without me doing anything.
Mie Mogensen
Compensated customer
Exceptionally good case managementThe airline lawyer stuck to the claim for compensation all the way through the legal system and won the case.
Jesper Theil Nielsen
Compensated customer

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