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Tips for those who are currently waiting..
- Ask for an explanation of WHY your flight was canceled or delayed, in writing if possible. This will be valuable later when you apply for compensation or a refund.
- If your flight is canceled (or severely delayed), the airline is obliged to offer you an ALTERNATIVE JOURNEY, possibly with another airline. Read more about this here.
- Remember to make sure you have DOCUMENTATION for what happens! If the airline offers you an unacceptable re-routing of your trip, ask for the offer in writing. You are rarely obliged to wait for days to get to your destination.
- You are entitled to reasonable Meals and refreshments. If the delay is longer, you are entitled to ACCOMMODATION. If the airline fails to meet its obligations, you can purchase food and beverages in reasonable quantities and subsequently claim a REFUND from the airline. Remember, however, that the airline is not obliged to cover beer, wine and spirits.
- In case of flight delay: Remember to make sure you have documentation of when the plane’s DOORS OPEN (for example, you can film it with your cell phone if you are sitting nearby). The decisive point in time when assessing the length of the delay is when the doors open (not when the plane lands, for example).
- If you are unsure about anything, you are always welcome to call us on +45 33 43 33 33. We are ready to help you!
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Flight compensation size
The amount of compensation depends on the final destination.
If your journey from Denmark goes to e.g. Crete, Mallorca or Malaga (or the opposite direction), you are entitled to approximately DKK 2,985 (equivalent to 400 Euro). If your trip goes further afield – for example, to Thailand, Dubai or Mexico – you are entitled to approximately DKK 4,500 (equivalent to EUR 600).
For shorter journeys within the EU – for example to Nice or London – the compensation claim is approx. 1,865 kr. (equivalent to 250 Euro).
The amounts are per person, so for example, if four of you are traveling to Mallorca together, your combined claim is almost 12,000 kr.
A child is also entitled to compensation, even if the full price of the flight ticket has not been paid. An infant without a seat of its own is entitled to compensation if it is listed in a confirmed reservation (e.g. the parents’ flight ticket) and if it is not traveling for free. According to case law, it is sufficient that an “infant supplement” (or similar) of a few hundred kroner has been paid.
Fill out the form to find out if you are entitled to compensation. We’ll get back to you within 24 hours (Sunday-Thursday).
Remember that your claim is only time-barred after 3 years. This means that we can also help you with the delay you experienced in 2021, for example.
