Airfare reimbursement
If the airline cancels your flight and you decline a re-routing, the airline must refund the full purchase price of the ticket. You must receive the money within a week.
You are not obliged to accept a voucher or other voucher, but can claim the money back in cash.
You are the one who must receive the money. Even if you have purchased the trip from a ticket broker such as Flybillet.dk, Kiwi.com or similar. Here you can read about the latest judgments we have won in the high courts regarding this.
If you buy new tickets from another airline and the new tickets are more expensive than the original ones, you can claim the difference.
Fill out the form to find out if you are entitled to a refund and/or compensation. We will respond within 24 hours (Sunday-Thursday).
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Flight compensation size
The amount of compensation depends on the final destination.
If your trip from Denmark goes to e.g. Crete, Mallorca or Malaga (or the opposite direction), you are entitled to approximately DKK 2,985 (equivalent to 400 Euro). If your trip goes further afield – for example, to Thailand, Dubai or Mexico – you are entitled to approximately DKK 4,500 (equivalent to EUR 600).
For shorter journeys within the EU – for example to Nice or London – the compensation claim is approx. 1,865 kr. (equivalent to 250 Euro).
The amounts are per person, so for example, if four of you are traveling to Mallorca together, your combined claim is almost 12,000 kr.
A child is also entitled to compensation, even if the full price of the flight ticket has not been paid. An infant without a seat of its own is entitled to compensation if it is listed in a confirmed reservation (e.g. the parents’ flight ticket) and if it is not traveling for free. According to case law, it is sufficient that an “infant supplement” (or similar) of a few hundred kroner has been paid.
Fill out the form to find out if you are entitled to compensation. We’ll get back to you within 24 hours (Sunday-Thursday).
Remember that your claim is only time-barred after 3 years. This means that we can also help you with the delay you experienced in 2021, for example.