Catering and accommodation
The extent of adequate food and accommodation is assessed on a case-by-case basis and depends primarily on the waiting time and time of day. For example, if you have to wait overnight, you are entitled to accommodation and some form of breakfast. If you are delayed for 3-4 hours in the middle of the day, you are probably only entitled to snacks and/or refreshments.
Incidentally, the amount the passenger has paid for the flight ticket is not decisive for the right to meals and accommodation.
The airline has a duty to actively offer meals and accommodation, and it is not the passenger’s responsibility to seek out the assistance themselves. If you do not automatically receive the assistance you need (and which the airline is obliged to provide), you can contact the airline’s staff at the airport.
If you still do not receive reasonable meals and accommodation, you can demand that the airline pays your expenses.
Remember to save all vouchers/receipts and remember that it must be stated what has been purchased and when.

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Flight compensation size
The amount of compensation depends on the final destination.
If your trip from Denmark goes to e.g. Crete, Mallorca or Malaga (or the opposite direction), you are entitled to approximately DKK 2,985 (equivalent to 400 Euro). If your trip goes further afield – for example, to Thailand, Dubai or Mexico – you are entitled to approximately DKK 4,500 (equivalent to EUR 600).
For shorter journeys within the EU – for example to Nice or London – the compensation claim is approx. 1,865 kr. (equivalent to 250 Euro).
The amounts are per person, so for example, if four of you are traveling to Mallorca together, your combined claim is almost 12,000 kr.
A child is also entitled to compensation, even if the full price of the flight ticket has not been paid. An infant without a seat of its own is entitled to compensation if it is listed in a confirmed reservation (e.g. the parents’ flight ticket) and if it is not traveling for free. According to case law, it is sufficient that an “infant supplement” (or similar) of a few hundred kroner has been paid.
Fill out the form to find out if you are entitled to compensation. We’ll get back to you within 24 hours (Sunday-Thursday).
Remember that your claim is only time-barred after 3 years. This means that we can also help you with the delay you experienced in 2021, for example.
