Claims should not be made against the ticket intermediary

In a judgment of June 17, 2024, the Eastern High Court has ruled that claims for flight compensation should not be directed against the ticket intermediary, but directly against the airline

In the case, the passengers had purchased their flight tickets with Ryanair on the website www.flybillet.dk.

Flybillet.dk is owned by Den Danske Rejsegruppe, which is legally considered a “ticket intermediary”.

The High Court stated that claims for flight compensation must be directed against the transporting airline (in this case Ryanair) and not flybillet.dk/Den Danske Rejsegruppe, which only acts as a ticket intermediary.

Not even the fact that the passengers deal directly with flybillet.dk/Den Danske Rejsegruppe and also pay to flybillet.dk/Den Danske Rejsegruppe, and the fact that flybillet.dk/Den Danske Rejsegruppe withholds the passengers’ correct contact information from the airline, can lead to a different result.

At Flyadvokaten, which conducts thousands of cases against airlines, we are very pleased with the verdict.

It must now be clear that claims for flight compensation and reimbursement of airline tickets in the event of flight delays and cancellations must – almost – exceptionally be directed against the airline.

Have you experienced something like this? Contact us today so we can help you.