When can you claim flight delay compensation?

How much am I entitled to in flight compensation?

The amount of compensation depends on where you are going.

If your trip from Denmark is to, for example, Crete, Mallorca or Malaga (or the opposite direction), you are entitled to
approximately DKK 2,985 (equivalent to €400). If you’re traveling further afield – e.g. to Thailand, Dubai or New York
– you are entitled to approximately DKK 4,500 (equivalent to 600 Euro).

For shorter distances within the EU – e.g. to Nice or London – the compensation claim is approximately 1,865 kr.
(equivalent to 250 Euro).

The amounts are per person, so if, for example, four of you are traveling to Mallorca together, your combined claim is
almost 12,000 kr.

Only if the airline can prove that there are “extraordinary circumstances” that could not have been
avoided that you are not entitled to flight compensation.

For example, it is an “extraordinary circumstance” if the plane is hit by birds in the air (what is known in aviation as a birdstrike),
called a “birdstrike”). A technical fault on the airplane, on the other hand, is not – as a rule – an “extraordinary
circumstance”. The Supreme Court has ruled on this in two landmark decisions that the aviation lawyer
for the passengers.

If you experience a flight delay, you need to find out what caused the flight delay. You can ask
the staff. This information can be important later when you need to make a claim against the airline, so we
we also recommend that you get the reason in writing.

How is flight delay calculated

You must be min. 3 hours late to be eligible for flight compensation.

If you have a journey with a stopover(s), the decisive factor is when you arrive at the final destination.
The time when at least one of the aircraft doors opens is considered the time of arrival, provided that
is also when passengers are allowed to leave the aircraft.

It may make sense to secure proof of the time of arrival by – for example – filming from the plane when the doors
open.

Rules when the flight is delayed

The rules are set out in Council Regulation (EC) No 261/2004 of February 11, 2004, which you can find here

Help when your flight is delayed – NO CURE, NO PAY

The team at Flyadvokaten has handled more than 40,000 cases involving claims for flight compensation and reimbursement
of flight tickets and expenses (e.g. compensation for new flight tickets). With more than 10 years of experience, we are the most
specialized law firm in the country. That’s why we win more than 95% of our cases.

And we only charge a fee if you win your case.