Delayed flight during stopover?

What to do if you miss your flight at the stopover?

If your one flight is delayed and you miss your onward flight, you may be entitled to flight compensation.

However, the deciding factor is whether you have purchased a package deal with a direct flight connection or if you have put the trip together yourself. In the latter case, it is your responsibility to ensure that your stopover (“transit time”) is long enough for you to catch your onward flight.

If you have purchased your tickets from an airline or ticket agent (e.g. flybillet.dk), and it is the airline or ticket agent that has arranged the trip, it is generally not your responsibility if there is not enough time to get from one flight to another.

Be aware, however, that you may have purchased separate flight tickets, even if you bought your tickets from a ticket broker who put the trip together. This is (possibly) the case if the ticket agent has given the individual flights different reservation numbers.

This is another reason why we ALWAYS recommend that you avoid ticket brokers completely when buying airline tickets. We’ve written a lot more about this here.

When you don’t find your connectingflight– perhaps because your first flight is delayed and the transit time is too short – you should contact the airline immediately.

The airline is obligated to help you on your journey if you have purchased a package deal with a direct connecting flight.

Advice for you about stopovers on your flight

• Never book your flights with a ticket agent – your rights are far worse than if you book directly with the airline itself;
• If you make your own travel arrangements, you should pay close attention to allowing enough time for transit. On the airport’s website you can see what the minimum transit time should be;
• When you check in for your first flight, ask to have your luggage checked in all the way. That way you won’t have to spend time picking up your luggage and checking it in again during the stopover;
• Also, ask to be checked in all the way and make sure you get boarding passes for the connecting flight as well – this can also save you from long queues;
• The less hand luggage you have to handle on the stopover, the better. Remember that during the stopover you may have to go through another security check;
• Get your bearings before you land in transit. On the airport’s website, you can find a map of the airport showing where the different terminals and gates are located in relation to each other. Plan the best way to get from one gate to the other, AND
• If your first flight is delayed, making it difficult for you to catch your connecting flight, you may want to contact the cabin crew on the first flight. They can prepare a fast track from one gate to the other at the airport when you land, but also notify the staff at the gate of the connecting flight that you are on your way.

We’re ready and waiting to help you with even more travel advice. Have a great Easter vacation!