Singapore Airlines

The flight lawyer’s EIGHTH ADVICE for you:

• Be aware that Singapore Airlines can often sell the same tickets cheaper! Remember to compare apples and apples – not apples and oranges. The price advertised by the ticket agent may be without baggage and extra fees etc. can quickly pop up as you move through the website to book;
• Use the agent’s website to inform yourself of your options; which airlines fly to your desired destination and are there times that work better than others? Once you know your options, you can go to the airlines’ own websites and book your flights directly;
• In the event that you need to rebook your trip, for example, you’ll typically find more flexibility and better service with Singapore Airlines itself than with a random middleman;
• In addition, there is a risk that the ticket agent may not provide Singapore Airlines with your correct contact details (because the ticket agent is the only one who wants to have direct contact with you). This may delay notifications from Singapore Airlines about, for example, cancellations or delays, or – in the worst case – mean that such notifications never reach you;
• The ticket agent often offers services that are not necessary, and this can be difficult to understand. For example, it is not necessary to buy “bankruptcy insurance” if you buy a ticket from and to a Danish airport – a so-called “domestic ticket”;
• If you can find a cheaper trip with the ticket broker, it may be because the ticket broker is combining your trip by purchasing separate flight tickets from the same airline or different airlines (with different reservation numbers). This reduces your options for assistance from Singapore Airlines if, for example, your first flight in a consolidated trip is canceled and you miss your next flight (your connecting flight).
  If you have a stopover and have purchased the flight tickets together as one trip under the same reservation number, Singapore Airlines is obligated to assist you;
• The way the Airline Regulations are currently worded, it can be difficult to assign responsibility if something doesn’t go as planned. The airline will usually refer you to the ticket agent if you request a refund for a canceled flight, while the ticket agent will refer you to the airline. Neither will take responsibility for getting your money back, which can be very frustrating!
• In many situations, we can’t pursue the claim at all because the ticket agent doesn’t have jurisdiction in Denmark (i.e. we can’t bring the case in this country). Your money will therefore be lost.

If you are unsure about who to file a claim for flight compensation or reimbursement of airline tickets against, we would be happy to help you. We have conducted a large number of cases in this area – including in the High Courts and the Supreme Court – and have considerable experience with these types of cases.

About Singapore Airlines

Singapore Airlines is an airline based in Singapore.

Singapore Airlines has been voted the world’s best airline several times, and Singapore Airlines has won many awards. Singapore Airlines flies to a wide range of destinations in Asia, but also has flights to both Europe and America.

Singapore Airlines was founded in 1947 – back then under the name “Malayan Airways Limited”. Since then, the airline has changed its name several times, including in 1966 when the name was changed to “Malaysia-Singapore Airlines” due to Singapore no longer being part of Malaysia. However, a few years later, in 1972, the company was split into two parts: “Singapore Airlines” and “Malaysia Airlines” and continued to grow. During the 1980s, Singapore Airlines began flying to Europe and America.

In 2000, Singapore Airlines became part of the Star Alliance family.