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Denied boarding on Swiss International Air Lines?
You are entitled to immediate payment of flight compensation if you are denied boarding by airline staff when you present yourself for check-in or boarding at the airport.
This is stated in REGULATION (EC) No 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 11 February 2004 establishing common rules on compensation and assistance to air passengers in the event of denied boarding and of cancellation or long delay of flights. This is the regulation from the EU that we usually call the “Air Regulation”.
Flight compensation for denied boarding?
The European Court of Justice has ruled that it is irrelevant whether the denied boarding is due to overbooking, operational issues or (unjustified) claims from the airline that you, for example, lack a visa or similar.
You may also be denied boarding if Swiss International Air Lines has blocked your return flight because you did not show up for the outbound flight (for reasons attributable to Swiss International Air Lines, such as lack of communication).
In such a situation, you are entitled to flight compensation, as the blocking of the return flight is also considered a denied boarding. This also follows from an EU ruling.
If you are denied boarding, we recommend that you document your presence at the airport. For example, take a photo to prove when you were there and where you tried to check in. You can also ask for a written explanation of the denied boarding from Swiss International Air Lines.
How much can I get in denied boarding compensation?
The compensation per person is calculated according to the Airline Regulation based on the distance between the passengers’ departure destination and the final destination:
- For flights up to 1,500 km, the compensation can amount to €250;
- For flights between 1,500 km. and 3,500 km. the compensation can amount to €400;
- For flights over 3,500 km (and all flights outside the EU), the compensation can amount to €600;
How to get flight compensation from Swiss International Air Lines
At Flyadvokaten, we know all about your rights.
We are the only law firm in Denmark specializing in air passenger rights, and with more than 10 years of experience, we have in-depth knowledge of the rules regarding denied boarding and delayed and canceled flights.
Contact us to learn more about your rights in case of flight delay, cancellation or if your flight is overbooked.
The cost of getting flight assistance
At Flyadvokaten, we believe that everyone should have access to legal advice from a lawyer.
That’s why we offer NO CURE, NO PAY. This means that we only get paid if we succeed in getting you compensation from Swiss International Air Lines. In other words, it is without risk for you to hand over your case against Swiss to us.
About Swiss International Air Lines (SWISS)
Swiss International Air Lines (SWISS) is Switzerland‘s largest airline. SWISS has its operational base in Zurich and its head office in Basel.
Swiss International Air Lines flies to all continents except Australia and Antarctica.
Swiss International Air Lines is owned by the Lufthansa Group, one of the largest aviation groups in Europe, which also owns Lufthansa, Austrian Airlines, Brussels Airlines and Eurowings.
Swiss International Air Lines has a fleet of around 90 aircraft (as of 2025). The fleet consists of a combination of short- and long-haul aircraft, including Airbus A220, Airbus A330, Boeing 777 and Boeing 787, which are used for different routes depending on destination and passenger needs.
Swiss is one of the top-ranked European airlines. The top-ranked European airline is Air France, which was voted the 9th best airline in the Skytrax World Airline Awards, the world’s largest annual air passenger satisfaction survey.
Swiss was also named the 10th best airline in the world on the same occasion.
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